Reach Help Center


    • Announcements

    • Introducing the Reach Wellness Index

      Do you ever wish for a crystal ball to know how they're really doing? Beginning in 2021, Reach schools will have the ability to view and analyze the big picture of Social and Emotional Wellness for both their students and faculty directly in Reach. The

    • Stay ahead of COVID-19 with REACH

      Stay ahead of COVID-19 this school year  We've been working hard to make sure schools are as prepared as they can be when students start to arrive on campus.  We've developed some new features you may want to consider implementing this fall.  NFC Tagging 

    • Welcome to Community

      The Community hub inside REACH Support lets you join a powerful community of REACH users from around the world. When you have something to discuss, you can post a discussion within the REACH community. It's a great way to debate and collaborate, explore best practices, and compare Boarding routines in different regions of the globe. You can ask you specific questions about your school, how to use REACH Boarding, suggest a feature request, or simply post an idea of a document to share. We can't wait

    • Recent Articles

    • ARTICLE: Parent - How to Login - Web

      The Reach Student Life Platform is cloud-based and can be accessed from any device with an internet connection, using either a web browser or via the mobile app, which is available for Apple and Android devices through their online stores. NOTE: Not ...

    • ARTICLE: Parent - How to use the Help Center and Knowledge Base

      The Reach platform is the global leader in student life management software, you can benefit from all we’ve learned. Reach is cloud-based and can be accessed 24/7 from any device with an internet connection, using either a web browser or via the ...

    • ARTICLE: Parent - How to Access Reach Support

      The Reach platform is the global leader in student life management software, you can benefit from all we’ve learned. Reach is cloud-based and can be accessed 24/7 from any device with an internet connection, using either a web browser or via the ...

    • ARTICLE: Parent - How to Navigate in Reach - App

      The Reach platform is the global leader in student life management software, this document provides a quick brief tour of the basic functions within your parent login. How to Navigate in the Reach App The main menu areas of the app are as follows; ...

    • ARTICLE: Parent - Reach Software Basics - App

      The Reach platform is the global leader in student life management software, this document provides a quick brief tour of the basic functions within your parent login. How to Navigate in the Reach App The main menu areas of the app are as follows; ...

    • Recent Topics

    • Students have access to staff pin

      We are having a problem and can't seem to find where to fix it Our students have discovered one of the staff override pins but we can't find the staff member who's pin it is. We have gone through all iterations of staff/admin accounts, even the deleted

    • UDF's displaying on sidebar even with no information for particular student

      I'm trying to get UDF's displaying on the student sidebar. The problem is as soon as I check a student profile for specific UDF's every single one of them will appear on the sidebar, even if there is no data entered into any of the fields in the student

    • Hosts

      Is there a way to remove a host for your childs profile?

    • REACH emails being sent to junk mail suddenly

      It was noticed today that all of the pastoral/duty reports sent out to staff on their education department email addresses have been sent to their junk files. It has only started today and as there have been no changes made to any of our accounts, it

    • Birthday list

      Is there any way to compile a list of birthdays for all students in the program without going individually into each of their files?

    • Introducing the Reach Wellness Index

      Do you ever wish for a crystal ball to know how they're really doing? Beginning in 2021, Reach schools will have the ability to view and analyze the big picture of Social and Emotional Wellness for both their students and faculty directly in Reach. The

    • Filter for Current Pastoral Reports

      Is there an option to add a Date Filter to Current Pastoral Reports so that the system does not try to display all the Pastoral Reports ? It is timing out because of the volume of Pastoral Reports we have in the system. 

    • Recurring leave

      Is there an option to get notified that a recurring leave pattern is about to expire ?  Is there an option to set recurring leave until stopped instead of until a date or number of recurrences?

    • Type of Pastoral Report selection populating other fields.

      Can I have default words, like a template, populate into the Report details area depending on what Type of Pastoral Report is selected ? Can I also have a list of Staff to Inform populate depending on what Type of Pastoral Report is selected ?

    • List of staff survey response history

      Our staff fill out a daily survey before coming onto campus or before leaving their on-campus residences. For compliance reporting, how would we get a report of a person's response history (which days/what times they completed)?

    • TASK LISTS for staff in REACH

      Tell us what you need. We are building a Task List feature in REACH to support the current Duty Report feature. Please tell us what you need in your task lists so we can consider this info in the development of this feature.  Checklists are another feature

    • Consent form notifications

      When a consent form is created and assigned to a parent list, do they get an email letting them know there is a form to approve?  If so, is there a place to supply the text of the email notification?

    • Adding students for 2021

      Is there a way to add students to REACH for the coming year without them being displayed with the current students? I can't find if there is a start date that you can activate the students' profiles for the next year. As we have upwards of 20+ new students

    • Staff Pins

      Is there a way to see which staff signed students out when they use a kiosk and their pin?

    • Requiring students to sign out in groups

      For off campus shopping (short jogs to seven eleven or something) we require students to be in groups of 3-5 people. Is there anyway of requiring this within leave requests?

    • Leave request actors

      So we have numerous different roles and they have different abilities and responsibilities. With some leave requests, however, more than one are allowed to approve but i only want and need one to approve from any of these groups. I've set their level all to one for actors but it still seems to require one from each group. What am i doing wrong?

    • Take out?

      For our kitchen and keeping track of who is suppose to be at dinners on weekends i've been looking into a 'leave' type request for getting take out. Is there a way to affect the meal number count while the location remains on campus?

    • How to setup RollCall

      Hi Everyone just wondering if anyone has a procedure sheet re setup of RollCall? I can find information on what a user can do, but not the "how to". which isn't very helpfuly. If anyone has a procedure sheet and is willing to share, I would be gratefull. thank you Amanda

    • Stay ahead of COVID-19 with REACH

      Stay ahead of COVID-19 this school year  We've been working hard to make sure schools are as prepared as they can be when students start to arrive on campus.  We've developed some new features you may want to consider implementing this fall.  NFC Tagging 

    • New Idea for Student Report Cards

      New idea for student report cards

    • Welcome to Community

      The Community hub inside REACH Support lets you join a powerful community of REACH users from around the world. When you have something to discuss, you can post a discussion within the REACH community. It's a great way to debate and collaborate, explore best practices, and compare Boarding routines in different regions of the globe. You can ask you specific questions about your school, how to use REACH Boarding, suggest a feature request, or simply post an idea of a document to share. We can't wait

    • Popular Topics

    • Students have access to staff pin

      We are having a problem and can't seem to find where to fix it Our students have discovered one of the staff override pins but we can't find the staff member who's pin it is. We have gone through all iterations of staff/admin accounts, even the deleted

    • Popular Articles

    • ARTICLE: Leave Request Cut Off Times and How to Set Them in Reach

      You can set Cutt-Off times for any Leave Types that help you to manage when students can apply for the leave. Setting Cut-Offs is done in the Leave Type Configuration screen > Cut-Offs Tab. Cut Offs can be Soft or Hard A SOFT Cut-Off will allow the ...

    • ARTICLE: How to Create a Dedicated Student Kiosk

      REACH BioPad 3200 Kiosk Reach allows you to create dedicated touchscreen kiosks for students to use when signing in and out around your school's campus.  These dedicated devices can be locked down to a Kiosk Only view so that access to other parts of ...

    • ARTICLE: Setting up COVID-19 Symptom Surveys

      REACH has designed a new module called REACH Surveys to help schools stay on top of their COVID-19 response. This feature is still new and images and procedures in this guide may change slightly. Overview REACH Surveys allow schools to send out ...

    • ARTICLE: How to Use NFC Tags

      NFC stickers can be used in Reach to assist with Kiosk sign in and sign out (SISO) transactions. They will reduce physical touch contact with kiosk screens and are an ideal tool in the COVID-19 environment where reducing surface contact is a ...

    • ARTICLE: Setting Staff PIN or Student PIN for SISO

      Using Staff PIN or Student PIN for SISO The Staff PIN and Student PIN feature acts as a gatekeeper on your Reach Kiosk screens to ensure either that students must see a staff member when signing in or out to/from approved leave events or specified ...