ARTICLE: Deleting Contacts and Recovering Deleted Contacts in Reach
When a contact is deleted in Reach, they are not actually deleted, they are hidden. We do not delete contact data so that a complete history for a student can be recovered at any time in the future if it is required. For simplicity, we refer to these hidden contacts as deleted contacts because they are not visible in your portal.
Deleting and recovering deleted contacts is done in the People Management menu option. Not all users will have access to the People Management menu.
How to delete a contact
Deleting contacts is simply a matter of opening the user's profile in the People Management > View Contacts screen and clicking on the Delete button, or by setting their Deleted field to "Yes" and save your changes. Once deleted a contact will no longer be visible in Reach.
If you are deleting a student then best practice is to also delete the student's parents.
How to view and recover deleted contacts
Reviewing and recovering deleted contacts is done in the People Management >> View Deleted Contacts screen.
In the Deleted Contacts dialogue you can search for any criteria of a deleted user and any matching records will be displayed in a list below the search dialogue.
Opening the profile of a deleted contact will allow you to reset their Deleted Status to NO in order to reset the user as active in your portal.
Related Articles
ARTICLE: How to Run a Report for a Graduated/Former Student
There may be instances where historic records for graduated/former students will need to be accessed for reporting purposes. This can be easily accomplished by temporarily restoring the contact from Deleted Contacts and then choosing the Report you'd ...VIDEO: How to recover deleted contacts
ARTICLE: PARENTS - How to Manage your contact details
The majority of parents/hosts will either have a basic profile setup for them by the school, or they will be provided a 'Wizard-Login-Link', both of these will establish a basic profile. Once you have a basic profile, you should have your login ...ARTICLE: Parents as Host for Another Student
It is quite common in the world of parents, children, and schools, that parents often become guardians of other children, we help our family, our neighbors, our child's best friend. Reach developed hosts and guardians within the system so that a ...ARTICLE: How to setup Emergency Contacts
The emergency contact details for any Reach user can be setup view their individual profile. Main Menu >>People Management >> View Contacts >> Profile View Contacts The People Management page presents current/active contact profiles via a table view, ...