Parent - Reach Web Software Basics - Web

ARTICLE: Parent - Reach Web Software Basics - Web


The Reach platform is the global leader in student life management software, this document provides a quick brief tour of the basic functions within your parent login.


How to Navigate in Reach
The navigation sections of the Reach Portal screen are; Main Menu, Header Bar, and My Account.  The available functions and features will differ with permission settings and extension modules specific to your school.





Main Menu
The icons on the left-hand side of the screen, are the Main Menu, this list provides you with quick access to the software functions. Click an icon to reveal the mini menu within each function.

Header Bar

The icons across the top of the screen are indicators of functions or quick links to your available features.

  1. Three Lines Menu - Click this to expand or collapse the Main Menu, to show icons only, or icons plus titles
  2. Cloud - Glowing green indicates you are currently online
  3. Bell - Click this to open the Notifications Mailbox, the Bell will change color to notify of incoming messages
  4. Calendar - Click this to open the Calendar tab 
  5. Lightning Bolt - This is Pulse, and it indicates the Reach portal is actively connected to the main server for fast updates
  6. Question Mark - Click this to open the Reach support website in a new browser window - support.reach.cloud
  7. Chat Bubbles - Click this to open the Reach-Now Communications module


My Account 

In the right-hand corner of your Reach screen, you will see your name and your profile image. The Reach Logo will appear if no image has been loaded. Click this area to open the drop-down menu, the menu options are; My Account, Messages, Help, and Lock Screen.

  1. My Account - this will open in a new tab, here you can update/change the details of the following sections; Personal, Address, Security, and Theme (any updates/changes made require you to click save before closing My Account tab)
  2. Messages - this will open the My Mailbox tab, this is the same as clicking the bell icon from the top menu bar
  3. Help - this will open in a new tab, this is support.reach.cloud, a Reach software information portal
  4. Lock Screen - this will lock the Reach portal browser window, to unlock, your personal Reach PIN is required (PIN can be set in My Account)

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