Sending Reach Emails from Your School Domain

ARTICLE: Sending Reach Emails from Your School Domain

Sending emails with Reach

By default, Reach sends emails from no-reply@reachboarding.com because the mail domain SPF records have been configured to allow our mail delivery service to deliver emails on behalf of our domain. This authority allows email clients to clearly see who is sending emails, even if the email address is spoofed. In order to use an email address that resides within your domain (whether it is a real account or not), you will need to update your DNS SPF records to allow us to send on behalf of your domain, otherwise, emails sent from Reach will automatically be filed in JUNK/SPAM on your destination client’s end.

What is an SPF?

SPF or Sender Policy Framework is used to indicate to mail exchanges which hosts are authorized to send mail for a domain. It is defined in RFC 4408 and clarified by RFC 7208.

How do I set this up?

You will need access to edit your DNS Zone file for the domain you wish to use. When you have access to your zone file, you will either already have an SPF record or not. An SPF record is a TXT entry that includes some basic information about versioning and a space-separated list of source domains that you grant authority to deliver on your behalf.

New SPF TXT entries

You will need to add a TXT record (don’t use the SPF record time as it’s deprecated). In the value field, just paste the example below.
v=spf1 a mx include:mailgun.org ~all

Existing SPF TXT entries

If you already have an SPF record then you’ll simply need to APPEND the following:
include:mailgun.org
Make sure that you paste this BEFORE your final “-all” or “~all” at the end of the file or it will invalidate your SPF entry.

Details about the specific structure of a valid SPF record can be found here.

You can test your SPF record once it has propagated here.

Configure the Reach Portal to send emails from your domain

Once the SPF entry has been configured, navigate to System Configuration > Communication in your Reach Portal and change the Email From Address field.


    • Related Articles

    • ARTICLE: Using a Custom Send From Email Address (SPF Settings)

      Sending emails with Reach Reach comes pre-set with an email "from address" of no-reply@touchline.com.au because our mail domain SPF records have been configured to allow our mail delivery service to deliver email on behalf of our domain. This ...
    • ARTICLE: System Configuration - Communications

      The Communications module allows you to send messages to your users, this document briefly details the controls within your Reach Portal. Go to: System Configurations >> Communications Email from Address - This will allow you to brand all emails with ...
    • ARTICLE: New School Welcome to Reach (North America)

      Welcome to Reach! We are so excited to have you joining the ever-growing community of Reach schools.  This article serves as a reference and checklist to ensure that you will be Reach Ready to start using your new Reach system with your Staff, ...
    • ARTICLE: Check Email Logs in REACH

      REACH tracks the status of every email sent by your school's portal.  Emails are tracked for the following results: Successful delivery to the recipient's email server Opening of the email Clicking in the email (for leave authorization requests) ...
    • ARTICLE: Sending a Bulk Welcome Email

      You are able to send a welcome email to a large number of new users with information on how to access their Reach account. In order to reduce the likelihood of our emails getting caught in spam filters, you will be required to contact Reach to obtain ...