ARTICLE: SNAP Error When Creating a Leave Request (Parent)
The SNAP error message is a message that you will receive when something is not right with a Leave Request that a user is creating. It is a message to the user that the Leave Request cannot be processed correctly because there is some data or settings are missing and Reach cannot identify all of the relevant approvers for the request.
SNAP errors occur when one of three errors occur:
(1) the student does not have parents or guardians associated to them, or
(2) the student's grade and dorm settings are incomplete, or
(3) there is no staff member for the approving role set to match the student's grade and dorm setting
To assist with troubleshooting the cause of the SNAP error:
(i) Identify in the leave request "where" the SNAP is occurring (which actor is it displayed under)
(ii) Contact the school and ask that they check the student's profile to ensure that the student has the proper staff associations and that their Grade and Dorm assignments are correct in Reach.
(iii) Once the school manages these missing configuration settings, refresh your browser and you will be able to submit the leave request.
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