How to check failed login records

The Reach Audit log will display a list of all login attempts and this log will also identify any failed login attempts with a reason why the login attempt failed.

How to check failed login records

1. Go to Dashboards > Audit Log
   
2. In the Search field search for the term "Fail"
   
3. In the module field select the AUTH module'
   

This will produce a list of all failed logins for the date range selected.

The reason for failure can be easily identified by checking the WHO column of the table.

1. When a user's name is provided this indicates that Reach can identify who was attempting to login by the username that was used.  These fails are due to an incorrect password being used.
   
2. When the word SYSTEM appears in the Who column this indicates thar Reach cannot match the username used with any user in Reach.  These fails are the user using an incorrect Username.
   

Users can click the Forgot Password button on Reach login pages to be sent a new password setup

The best way to reduce login failures is to implement Single-Sigh-On where Reach users use the same login for access to other school systems as their Reach login.  This ensures users only have to remember one username and password to access all school systems.  It also ensures greater security for all users at login.

• Related Articles

• ARTICLE: Welcome Wizard for Password Reset and Password Creation

  The Welcome Wizard is a link that you can send to a REACH user that allows them to set initially or to reset their password in REACH.  The link provides a step through guide for the user to set their password for REACH Access. 1.  Send the Wizard ...

• ARTICLE: Student - How to Change Login Password

  Once you have your personal profile details, to login to the Reach portal, the password can be changed or updated at any time, via your login. Open a web browser and enter your Username and current Password. Access My Account by clicking on your name ...

• ARTICLE: Staff - Change or Reset Profile Password

  Changing a user's password in Reach can only be done by staff who have access to People Management, and this password change can be done via three ways. GO TO: Main Menu >> People Management >> View Contacts Quick change via Key Icon Search for the ...

• ARTICLE: Student - Change my Password

  Your password can be changed at anytime, and there are two quick methods; 1. The easiest way to do this is by logging into your account and updating the current password. 2. If you can not login to your account, please contact your school to reset to ...

• ARTICLE: Parent - How to Login - Web

  The Reach Student Life Platform is cloud-based and can be accessed from any device with an internet connection, using either a web browser or via the mobile app, which is available for Apple and Android devices through their online stores. NOTE: Not ...