How to check failed login records
The Reach Audit log will display a list of all login attempts and this log will also identify any failed login attempts with a reason why the login attempt failed.
How to check failed login records
- Go to Dashboards > Audit Log
- In the Search field search for the term "Fail"
- In the module field select the AUTH module'
This will produce a list of all failed logins for the date range selected.
The reason for failure can be easily identified by checking the WHO column of the table.
- When a user's name is provided this indicates that Reach can identify who was attempting to login by the username that was used. These fails are due to an incorrect password being used.
- When the word SYSTEM appears in the Who column this indicates thar Reach cannot match the username used with any user in Reach. These fails are the user using an incorrect Username.
Users can click the Forgot Password button on Reach login pages to be sent a new password setup
The best way to reduce login failures is to implement Single-Sigh-On where Reach users use the same login for access to other school systems as their Reach login. This ensures users only have to remember one username and password to access all school systems. It also ensures greater security for all users at login.
Related Articles
ARTICLE: Welcome Wizard for Password Reset and Password Creation
The Welcome Wizard is a link that you can send to a REACH user that allows them to set initially or to reset their password in REACH. The link provides a step through guide for the user to set their password for REACH Access. 1. Send the Wizard ...ARTICLE: Parent - How to Login - Web
The Reach Student Life Platform is cloud-based and can be accessed from any device with an internet connection, using either a web browser or via the mobile app, which is available for Apple and Android devices through their online stores. NOTE: Not ...ARTICLE: Parent - How to Login - App
The Reach Student Life Platform is cloud-based and can be accessed from any device with an internet connection, using either a web browser or via the mobile app, which is available for Apple and Android devices through their online stores. The Reach ...ARTICLE: Student - How to Login - Web
The Reach Student Life Platform is cloud-based and can be accessed from any device with an internet connection, using either a web browser or via the mobile app, which is available for Apple and Android devices through their online stores. Not all ...ARTICLE: Student - How to Login - App
The Reach Student Life software can be accessed at any time via a web browser or via the mobile app. The app is designed for use as a transaction platform, it is free and available for use by all students with an active account. The app provides ...