How to check failed login records
The Reach Audit log will display a list of all login attempts and this log will also identify any failed login attempts with a reason why the login attempt failed.
How to check failed login records
- Go to Dashboards > Audit Log
- In the Search field search for the term "Fail"
- In the module field select the AUTH module'
This will produce a list of all failed logins for the date range selected.
The reason for failure can be easily identified by checking the WHO column of the table.
- When a user's name is provided this indicates that Reach can identify who was attempting to login by the username that was used. These fails are due to an incorrect password being used.
- When the word SYSTEM appears in the Who column this indicates thar Reach cannot match the username used with any user in Reach. These fails are the user using an incorrect Username.
Users can click the Forgot Password button on Reach login pages to be sent a new password setup
The best way to reduce login failures is to implement Single-Sigh-On where Reach users use the same login for access to other school systems as their Reach login. This ensures users only have to remember one username and password to access all school systems. It also ensures greater security for all users at login.
Related Articles
ARTICLE: Welcome Wizard for Password Reset and Password Creation
The Welcome Wizard is a link that you can send to a REACH user that allows them to set initially or to reset their password in REACH. The link provides a step through guide for the user to set their password for REACH Access. 1. Send the Wizard ...ARTICLE: Audit Log
Audit Log The Audit Log maintains a record of all transactions, communications, or events that have occurred in your portal. This is the accumulated data of your historical recordings, the ultimate filing cabinet in REACH, with the recovery of ...HOW TO: Change my REACH User Password
You can change your REACH user password by going to your account details and setting a new password in your Security settings. Access My Account is at the top right corner of your REACH screen where you see your name. Once in the My Account settings, ...How to Reset a User's Password
Changing a user's password in REACH can only be done by staff who have access to the People Management menu. There are three (3) ways that you can change a user's password. Quick change using the Password Icon. When in the People Management view ...ARTICLE: Check Email Logs in REACH
REACH tracks the status of every email sent by your school's portal. Emails are tracked for the following results: Successful delivery to the recipient's email server Opening of the email Clicking in the email (for leave authorization requests) ...