VIDEO: How to use the Email Log

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• ARTICLE: Check Email Logs in REACH

  REACH tracks the status of every email sent by your school's portal.  Emails are tracked for the following results: Successful delivery to the recipient's email server Opening of the email Clicking in the email (for leave authorization requests) ...

• ARTICLE: Failed Emails - Timeout failure

  We track the status of every email sent by your school's REACH portal.  Emails are tracked for successful delivery, opening, clicks and delivery failure.  You can view these details in the Email Log ( Dashboards > Email Log ) Some emails will have ...

• How To: Troubleshoot Parents Not Receiving Emails

  REACH tracks all emails sent for confirmations of Sending, Delivery, Opening and Click.  We also track the IP address for Open and Click events. Sometimes a user's email service might interfere with the safe delivery of an email. This is most often ...

• ARTICLE: How to Resend Leave Approval emails

  The Leave Approval process within Reach allows users to re-send an authorization email, this action can be completed via the Reach web browser portal, or the Reach mobile app. Reach Web Browser Go To: Leave Management >> Manage Leave - Click on the ...

• ARTICLE: Sending Reach Emails from Your School Domain

  Sending emails with Reach By default, Reach sends emails from no-reply@reachboarding.com because the mail domain SPF records have been configured to allow our mail delivery service to deliver emails on behalf of our domain. This authority allows ...