Dashboards
ARTICLE: How to check failed login records
The Reach Audit log will display a list of all login attempts and this log will also identify any failed login attempts with a reason why the login attempt failed. How to check failed login records Go to Dashboards > Audit Log In the Search field ...
GUIDE: People View to Manage Survey Results
People View is a Dashboard in REACH that displays survey results. Users must have the People View dashboard access in order to use the People View dashboard.
How To: Troubleshoot Parents Not Receiving Emails
REACH tracks all emails sent for confirmations of Sending, Delivery, Opening and Click. We also track the IP address for Open and Click events. Sometimes a user's email service might interfere with the safe delivery of an email. This is most often ...
ARTICLE: Birdseye View - Student Contact Tracing
When viewing a student's SISO timeline in the Boarder Summary Dashboard you can identify all other students that were at a location at the same time as a student. Click on the birdseye icon for any individual location to see which other students had ...
ARTICLE: Failed Emails - Timeout failure
We track the status of every email sent by your school's REACH portal. Emails are tracked for successful delivery, opening, clicks and delivery failure. You can view these details in the Email Log ( Dashboards > Email Log ) Some emails will have ...
ARTICLE: Accounting for Special Meals in Reach
Reach allows you to account for and display a list of special meals that are required by your student population for each meal. Special are considered to be any meal that is medically related. It also includes Late meals and packed meal orders. ...
ARTICLE: Check Email Logs in REACH
REACH tracks the status of every email sent by your school's portal. Emails are tracked for the following results: Successful delivery to the recipient's email server Opening of the email Clicking in the email (for leave authorization requests) ...
Recent Articles
ARTICLE: Populations
Pastoral Populations have been introduced so that schools can control who, after all other access controls are in place (confidentiality, pastoral report type), has final visibility of a report. This can be used to broaden the criteria of which ...
ARTICLE: Educational Content and Prep4School
Educational Content and Prep4School Schools have the ability within Reach to share curated content and resources with their students, staff and parents. When this extension module is enabled for a school, Reach administrators are able to manage ...
ARTICLE: Reach Pastoral Extensions (Safeguarding & Injury) Guide
Reach Pastoral Extensions (Safeguarding & Injury) Guide Introduction Reach has introduced an expansion of the Pastoral Report feature within the platform to include additional elements to help schools record, manage and securely inform staff, parents ...
ARTICLE: Update Existing Student Account Settings
There are instances where existing students at a school will change boarding/day status from one school year to the next. When this occurs, you may need to update some settings in their account configurations to ensure they have the correct role type ...
ARTICLE: Use a custom domain name for your Reach portal
When Reach creates a portal for your school we will allocate a generic URL for access to the portal on the internet. https://schoolname.reachboarding.com for example. It is possible for your Reach portal to operate on a custom URL that better aligns ...