ARTICLE: Communications - Basic Overview

ARTICLE: Communications - Basic Overview


The Communications section of the main menu provides three options, two to send emails & messages, also in chat rooms, and post on noticeboards. The third menu option provides functionality to create and manage all news items within your Reach Portal. This document is an introduction to the Communications section, along with relevant links to documents and videos for more detailed guidance.

GO TO: Main Menu >> Communications

REACH: Now

This versatile communications tool can help you to manage and improve communication with your community. Reach Now uses internal messaging within your Reach portal, PUSH messages for integrations to the Reach mobile app and server based messages for Email. Reach Now is an extension module that needs to be enabled for your school's portal.
This functionality is provided via three methods that can be used to engage your audience:

Direct Messages
– This allows staff to have one-on-one conversations in real time with any contact in your Reach portal

Chat Rooms
-   Rooms are open communication channels that allow staff users in your community to communicate by viewing and adding content. Participants can view comments from other participants and add comments themselves

Noticeboards
-   Boards function as announcement zones, they provide a platform for one-way communications to your community

Detailed information regarding Reach: Now can be viewed via the following items;

View My Mailbox

Reach provides a useful and convenient messaging capability that can be used to contact any individual user or group of users within your schools Reach Portal, this operates similar to other online Mailboxes by allowing you to create, send and view your messages.


Detailed information regarding View My Mailbox can be viewed via the following items;

View News Management

The News feature, viewable on the Metrics View screen (Home Page), allows you to share News / Information / Updates across your entire user population. To Create / Edit / Delete News items, everything can be done via management in a quick and easy format.

Detailed information regarding News can be viewed via the following item; How to Manage the News 

System Configuration 

GO TO: System Configurations >>  Communications


In this configuration section, many controls are provided manage or create defaults for many options including; Country Code, Caller ID and default emails for kitchen and medical.

Detailed information regarding News can be viewed via the following item; System Configuration - Communications 

Additional Information


Further information is provided via the following items;


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